Welcome to Cypress Creek’s New Quality Assurance/ Quality Improvement Team Members!

Cypress Creek EMS has a long history of providing the best possible pre-hospital care to our patients. Our progressive clinical practices are made possible by our dedication to learning everything we can from each patient encounter, and continually improving the quality of our care. As Cypress Creek EMS is serving more patients than ever, providing this level of quality improvement requires dedicated oversight. We are excited to welcome two new Clinical department members who are focusing on just that. These new additions to our QA/QI team will enable CCEMS to continue practicing progressive medicine in the field. Our new Quality Improvement Specialist is Alex Moore, who has been a part of CCEMS since 2011, and our new Quality Improvement Coordinator is Jim Radcliffe, who is moving here from Maryland—in spite of the activities of ESD-11—and is bringing a wealth of experience from a variety of EMS roles.

Alex Moore is entering a new role as the Quality Improvement Specialist. Alex began his EMS career as a volunteer here in 2011 before completing his paramedic certification at Lone Star College and taking his first 911 job at MCHD two years later. In 2015, he returned to CCEMS as an In-Charge Paramedic and became an FTO and a P3. Alex holds a B.S. degree in Emergency Health Science and has a particular interest in EMS-oriented research. He is passionate about advancing the practice of pre-hospital medicine by applying scientific evidence on a foundation of critical thinking. Alex will continue to respond to 911 calls and work on the ambulance and still considers patient care the most significant of his duties.

On-duty and off, Alex is most often listening to music, mildly over-caffeinated, and generally unable to sit still. Alex is an Eagle Scout and loves to camp, rock climb, and explore the outdoors. Alex lives here in Spring with his wife, where they spend most of their free time (when not in a pandemic) watching baseball, visiting local breweries, and cooking meals together with their friends.

Alex’s primary duties include organizing and facilitating call reviews, providing feedback to medics, overseeing patient care documentation, and leading projects to advance our overall quality of care.

Jim Radcliffe has more than 30 years’ experience as a paramedic, EMS educator, and healthcare administrator. Jim started in EMS as a volunteer in Maryland at the age of 16, following in his family’s footsteps. He worked as a paramedic in Greenville, South Carolina, then spent three years as a paramedic and FTO at Austin-Travis County EMS. In 2001, Jim returned to Maryland and served for ten years as the EMS Manager for the R. Adams Cowley Shock Trauma Center in Baltimore. He then managed several accountable care organizations before joining the Maryland Fire Rescue Institute (MFRI) as an ALS faculty member. He moved into management roles at MFRI, including leading quality assurance and compliance.

Jim is a graduate of the MBA Fellows program at Loyola University of Maryland and completed his bachelor’s degree in Emergency Health Services at the University of Maryland, Baltimore County. Jim is a certified firefighter, paramedic, and carries multiple instructor certifications. Additionally, Jim is a Six Sigma Black Belt with experience in organizational change and culture. 

Jim is excited to return to Texas and looking forward to joining the team at CCEMS and taking on this new role. He is returning with his wife Brandy, a NICU nurse at Memorial Hermann TMC, and their two dogs. Jim and Brandy have two children, Riley and Sam. Riley just graduated from Texas A&M, where she was in the Corps of Cadets, and just started her first job at Johns’ Hopkins University in Baltimore. Sam just completed his senior year of high school online and will be traveling back and forth between Texas and Maryland. Jim and his family are Aggie fans and often can be found at the games or watching Aggie football somewhere. Jim loves cooking, wine, fine whiskey, music, shooting, and hunting sports. He also does not know how to cook for just two people—so don’t be surprised if you get invited to an impromptu barbecue or to share leftover lasagna.

Jim’s primary focus will be on overseeing quality improvement processes, collaboration with hospitals, and supporting improvement efforts for cardiac arrest, ACS/STEMI, and stroke. Both Alex and Jim will be working as a team to help CCEMS improve the quality of care we provide to the community and help the Red Shirts continue to grow and improve as great clinicians.