Comm Center Transformed for National Telecommunicators Week

Each year During National Telecommunicators Week, Communications Manager Niky Smith and Communication Senior Supervisor Lori Broadrick go all out to show their appreciation for the Communications Center staff. In past years, they’ve given their call takers and dispatchers the star treatment with Hollywood themed decorations and they’ve created a beach getaway inside the Comm Center.

This year’s Com Center destination is New Orleans with the theme, “Laissez Les Bon Temps Rouler” or let the good times roll. Bourbon Street has temporarily moved into the Comm Center. Niky and Lori were here over the weekend working to get everything ready including gift bags for all.

Comm Center handles 9-1-1 and dispatch for CCEMS and 14 other agencies including most of the fire departments in Northern Harris County. Last year, Comm Center handled

90,873 calls.EMS was dispatched on 44,202 calls. Here are the agencies for which CCEMS handles 9-1-1 and dispatch.

Cypress Creek EMS

Spring Fire Department

Ponderosa Fire Department

Cypress Creek Fire Department

Little York Fire Department

Klein Fire Department

Champions – ESD 29

ESD 48 Fire-EMS-Rescue

Westlake Fire Department

Community Fire Department

Harris County Fire Marshal 

Harris County Hazardous Materials

South East Texas Regional Advisory Council (SETRAC)

Emergency Medical Task Force 6 (EMTF6)

Pearland Fire Department

Stafford Fire Department