Comm Center has Record-Breaking Year for Ambulance and Fire Calls

2017 was a record-breaking year for Cypress Creek EMS and the CCEMS Communications Center. Cypress Creek EMS set a new record for ambulance calls of 44,202 and December saw the highest volume in the history with CCEMS ambulance crews going to 4,017 emergency calls.

The Communications Center, which handles 9-1-1 and dispatch for Cypress Creek EMS, also handles calls for 16 other emergency agencies. The Comm Center set a new record in 2017 of 90,873 calls. That’s an increase over 2016 of 17,538 or 24 percent.

Although, the Comm Center answered a huge number of calls for area fire departments and EMS during Hurricane Harvey, it only accounts for a small portion of the 2017 increase. Harvey represented 5,426 incidents so if you take that away from the total, you still have an increase of 12,112.

What is fueling the increase is open to discussion, however there is continued significant growth in the Cypress Creek EMS area and the other areas that Comm Center handles. Here are the population estimates for the CCEMS area from Emergency Services District 11’s Demographer.

2014 – 502,126

2015 – 515,929

2016 – 528,226

2017 – 540,636

2018 – 549,108


In 2017, the CCEMS Comm Center handled 9-1-1 and dispatch for the following agencies:

Cypress Creek EMS

Spring Fire Department

Ponderosa Fire Department

Cypress Creek Fire Department

Little York Fire Department

Klein Fire Department

Champions – ESD 29

ESD 48 Fire-EMS-Rescue

Westlake Fire Department

North Channel EMS

ESD12 Fire Department

Community Fire Department

Harris County Fire Marshal /Harris County Hazardous Materials

South East Texas Regional Advisory Council (SETRAC)

Emergency Medical Task Force 6 (EMTF6)

Pearland Fire Department

Stafford Fire Department (added after Harvey)