CCEMS Answering the Call

UPDATE: Wednesday, August 30, 2017 – From Saturday through Noon today (August 30), the Cypress Creek Comm Center handled 4566 calls for service, mostly water rescues. We dispatch for 16 other agencies besides our own including the following fire departments through which Cypress Creek Passes: Spring Fire Department, Klein Fire Department, Ponderosa Fire Department and, Cypress Creek Fire Department They’ve done a tremendous job as have the first, first responders…our dispatchers. For comparison to the Harvey call volume, during a similar time frame earlier this month the Comm Center handled 1200 calls.

UPDATE Sunday, August, 27, 2017 – It’s extremely busy in the Cypress Creek EMS Emergency Operations Center and Comm Center answering all the calls and dispatching crews to people in need while directing EMS and Fire personnel around high water areas. When these pictures were taken there were about 200 active calls, most of them water rescues. Crews are working, sleeping and eating here in shifts on the CCEMS campus at 7111 Five Forks (77379).

Additional dispatchers, medics and supervisors are on duty and some classrooms in the Charles R. Hooks Education Center are now bedrooms. There’s a quiet place for sleeping and another place set aside for those who are awake but not on duty. Oddly, the room that is normally the library is the designated noisier place. Eventually, the library and all the classrooms were taken over at designated quiet areas for sleeping in order to accommodate all the personnel who volunteered to work 12 hours on and 12 hours off for as long as they were needed. Thanks to all the kind hearted citizens and business owners who dropped off supplies to keep everyone fed.

The Emergency Ops Center is in the Cypress Creek EMS Comm Center which handles dispatch not only for CCEMS but for 16 other emergency agencies including many of the fFire Department in North Harris County. This not out first Radio (spelling intended). Over the years we’ve handled storms like this many times, most recently the floods of 2016.