FREE Service from 9-1-1 Can Speed Up Emergency Response

Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) is offering an important FREE service called Emergency Profile for residents that can assist if they are in an emergency and have to call 9-1-1. It is an easy way to give information NOW about their family or home to help 9-1-1 call takers and responders WHEN there is an actual emergency.

Greater Harris County 9-1-1 routes Calls for Cypress Creek EMS and 15 other emergency agencies to the Cypress Creek Communications Center. The Comm Center handles calls and dispatch for CCEMS and 15 other emergency agencies, including most of the fire department in north Harris County. Having useful information before we respond such as gates codes and specific information on medical conditions can make our response faster and more efficient.

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By clicking on the blue Emergency Profile button at www.911.org, and filling out the form, residents can easily provide valuable information for 9-1-1 call takers and responders to have in advance. Once the Emergency Profile is created, the information is only available at the time of a 9-1-1 call and must be updated by the person who created it. Once the Emergency Profile is created, it is linked to the landline and wireless phones that are registered and is automatically provided to a 9-1-1 call taker at the time of a 9-1-1 call.

Many people are discontinuing the use of landline phones and are strictly using wireless phones. Residents can now add their wireless phone number and home address to their Emergency Profile to give 9-1-1 call takers a better idea of their location. The Emergency Profile can include medical information on household members such as allergies, medications, as well as any special medical conditions. Also, by providing details about how to access the residence, it will enable responders to coordinate a quicker response.

Examples of Other Emergency Profile Topics are:

  • Vehicle descriptions
  • Emergency contacts
  • Pets and service animals
  • Home or business address (if you only have a wireless phone)
  • Residents with special needs (hard of hearing, wheel chair bound, etc).

Residents can add as little or as much information as they want. The information provided is maintained and updated by residents who create their Emergency Profile.

AND, while you are visiting the Greater Harris County 9-1-1 website to complete your emergency profile you can also sign up for emergency alerts that will be delivered to your phone if there is an immediate emergency in your area such as a hazardous material spill.

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