Who Answers Your 9-1-1 Calls?

Did you know that if you live in the northern portion of Harris County and call 9-1-1 with a medical, fire or rescue emergency, your call will most likely be routed by Greater Harris County 9-1-1 to the Cypress Creek EMS  Communications Center? In addition, the CCEMS Comm Center also handles calls for emergency agencies in other areas including West Harris County, Southwest Harris County. On December 15, 2016, we added Pearland Fire Department which provides Fire and EMS service for the City of Pearland, Brookside Village, and all of the Brazoria County and Harris County portions of Pearland’s Extra Territorial Jurisdiction (ETJ). On Ocotber 24, we added the City of Stafford Fire Department.

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CCEMS Dispatch Supervisor Ryan McKnight Handles First Call for Pearland Fire Department

The CCEMS Comm Center handles 9-1-1 calls and dispatch for 16 other agencies. Those calls are handled on a “fee for service” basis, which saves those departments tax dollars they would otherwise have to spend to build and maintain their own communications centers or pay for a more expensive alternative.

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And, we’ll be there to answer calls for ALL those agencies regardless of the weather or emergency. Our state-of-the-art Communications Center at CCEMS was built to withstand a Category 4 Hurricane, and diesel powered generators will keep us “up and running” even when the power grid goes down.

These are the agencies for which CCEMS handles 9-1-1 calls and dispatch:

  • Spring Fire Department
  • Ponderosa Fire Department
  • Community Fire Department
  • Cypress Creek Fire Department
  • Champions Emergency Services District
  • Little York Fire Department
  • Klein Fire Department
  • ESD#48 Fire-EMS-Rescue
  • Westlake Fire Department/EMS
  • North Channel EMS
  • ESD 12 Fire Department
  • SETRAC
  • Harris County Fire Marshal
  • Harris County Hazardous Materials Response Team
  • Emergency Medical Task Force Region 6
  • Pearland Fire Department
  • Stafford Fire Department

EMERGENCY READINESS
In the event that other emergency communications centers go down due to a hurricane, tropical storm, heavy rain, flooding, wildfires or power outages, the Greater Harris County 9-1-1 Emergency Network can immediately route those calls to the CCEMS Communications Center.

In 2008, during Hurricane Ike, our communications center handled 9-1-1 calls and dispatch for several southeast Texas emergency agencies which lost power during the storm.

All CCEMS dispatchers are certified by the International Academy of Emergency Dispatchers in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD).

Another National First for the CCEMS Com Center

See Related Story on Computer Aided Dispatch Upgrade

See Related Story on Major U.S. Cities that are smaller than CCEMS

See Related Story on When NOT to call 9-1-1

See Useful Severe Weather Links