Many calls that come into GHC 9-1-1 are routed to the Cypress Creek EMS Communications Center, which handles 9-1-1 calls and dispatch for 14 emergency agencies. Here’s a reminder from GHC 9-1-1 on when to dial 9-1-1 and when NOT to dial 9-1-1:
The Greater Harris County 9-1-1 Emergency Network reminds residents during the time—before, during and following Severe Weather, to only contact 9-1-1 for in-progress emergencies.
Remember to call 9-1-1 only When a Life is on the line—for emergency assistance for: police, fire or medical emergency services.
During a storm there may be an increased number of phone calls at all of the 9-1-1 centers requesting emergency assistance.
If you have an emergency:
1) Call 9-1-1, stay on the line and don’t hang up until your call is answered.
2) Answer all questions
3) Follow all instructions
It is important not to overload the phone systems at the emergency call centers with non-emergency calls, especially during the time of a storm.
Do not contact 9-1-1 to check on the status of the weather, power outages or other non-emergency inquiries.
It is best to stay tuned to the media for weather, flooding and traffic updates.
GHC 9-1-1 is responsible for administering 9-1-1 services for 49 cities and two counties: Harris and Fort Bend. For more information on when to call 9-1-1: http://www.911.org